Privacy Policy
Effective November 3, 2026
Who we are
Fidalgo Systems, Inc. ("Fidalgo", "we", "us") makes software for small service businesses, including JunkTicket for junk removal and dumpster rental shops. This policy explains what information we collect, how we use it, and the choices you have. Questions go to support@fidalgosystems.com.
Information we collect
- Account information: your name, business name, email address, mobile number and sign-in details.
- Information you put into our products: the jobs, customers, addresses, photos and notes a shop keeps in JunkTicket.
- Billing information: plan and payment history. Card details are handled by our payment processor, Stripe; we never see or store full card numbers.
- Usage and device information: pages used, error reports and basic device and browser details, so we can keep the service working.
- Text message records: your mobile number, when and how you agreed to receive texts, and the texts we send you.
How we use it
- To run the service, set up your account and give you support.
- To send account and service messages, such as confirmation codes, security notices about your account, billing notices and replies to your questions.
- To bill you, keep the service secure, and prevent fraud and abuse.
- To understand how the service is used and improve it.
Text messages (SMS)
When you give us your mobile number for your JunkTicket account, we text you about your shop and your account only: confirmation codes and account and security notices. We do not send marketing texts. Message frequency varies. Message and data rates may apply. Reply STOP to any text to stop receiving them, or HELP for help. The full details are in our Terms & Conditions.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We do not sell, rent or share mobile numbers or text-message consent with third parties or affiliates for their marketing or promotional purposes. Text-message opt-in data and consent are excluded from every kind of sharing described in this policy. We give your number only to the company that delivers our texts (Twilio), and only so the texts reach you.
How we share information
We do not sell personal information. We share it only:
- With service providers that run parts of our service for us under contract, such as hosting, email delivery, text-message delivery, payments and error monitoring.
- When the law requires it, or to protect the rights and safety of our customers, the public or Fidalgo.
- With a buyer or successor if Fidalgo is ever sold or merged, under the same promises as this policy.
Information about a shop's own customers
Shops use JunkTicket to keep records about their own customers. We hold that information on the shop's behalf and use it only to provide the service to the shop. If you are a customer of a shop and want to see, correct or delete your information, please contact the shop directly; we will help them respond.
Shops may also text their own customers through JunkTicket. Those texts are sent for the shop, about the shop's jobs. Reply STOP to stop them.
How long we keep it
We keep account information while your account is open, and for as long as we need it afterwards to meet legal, tax and accounting requirements. A shop can ask us to delete its data when it leaves.
Security
We protect information with access controls, encryption in transit and separation between customers' records.
Your choices
- You can see, correct or delete your account information by writing to support@fidalgosystems.com.
- You can stop texts at any time by replying STOP, and stop emails with the unsubscribe link in each one.
- Depending on where you live, you may have further rights under local law. Write to us and we will respond.
Children
Our products are for businesses and are not meant for anyone under 18.
Changes to this policy
If we change this policy, we will post the new version here with a new date. For important changes, we will also tell account holders by email.
Contact
Fidalgo Systems, Inc., Anacortes, Washington.
Email support@fidalgosystems.com.